BraveLabs

Would you ever eat a meal from a restaurant with bad reviews? Or what about visiting a hotel with no reviews at all? So then why do you expect patients to not judge your medical practice based on online reviews? This is the reason why your medical practice needs to focus on patient reviews online. Introduction One star or five stars. From where we eat, to our cab driver, to our groceries, and even our underwear. Today, there is a rating for everything. The proliferation of social media platforms and the dissemination of the internet has made the web a public forum where people can discuss everything. And what many are choosing to discuss is how they would rate business, products, and services that they have experienced. While people solely used to rely on word of mouth before choosing what products, services, or experiences they had, today they have the reviews of billions of strangers available through the internet. This great shift in how consumers approach and interact with bu...

The world is more connected than ever leading to more equitable communication of information and greater transparency between consumers and businesses. As patients want greater experiences, it’s necessary for medical practices to provide connected experiences to patients too. Introduction The healthcare industry is trying to separate the silos that have been built in the medical services industry. With increased specialization and consolidation of roles, it is increasingly essential to give holistic healthcare services experience to patients. While patients in the past frequently needed to go through their medical services venture while having discrete, disengaged encounters, today’s technological advancements permit healthcare services organizations to overcome any communication gaps between each step of the patients’ excursion in their healthcare journey. A patient that is comprehensively focused on by a healthcare practice will have better experiences and have a more noteworthy ...

Customer Journey Mapping helps businesses understand what are the interactions that their customers have with their business processes. For the healthcare industry, using these methods to visualize the patient experience allows them to  improve patient satisfaction , and drive business growth. Introduction Everyone remotely connected to the internet today has heard of the slang ‘Karen’. The slang essentially started out as a term for an over-entitled customer, who had taken to shouting at workers in a retail or sales setting. The number of recorded instances of ‘Karens’ has grown over the recent years. But how is this related to healthcare or businesses in general? The rise of ‘Karens’ is the downside to the new revolution that we are witnessing in service-focused industries. Today’s customers are not content with just receiving our services, no matter what segment of the economy we are talking about, but expect to have a good experience while doing so. The experience during ...