BraveLabs

By improving patient satisfaction, healthcare businesses aren’t just getting better reimbursements but increasing the chances of their success in many spheres. Introduction Patient satisfaction is one of the most important metrics of the success of healthcare businesses. Patient satisfaction today is used by healthcare businesses themselves, along with government agencies, insurance networks, and third-party payers to determine how well a healthcare business is doing. It is no surprise then that healthcare organizations are constantly looking for ways to improve their patient satisfaction levels. But while healthcare businesses are able to understand the importance of patient satisfaction, they are often unaware of how critical this metric is to the success of their organization. As a result, patient satisfaction often takes a less prioritized role within the processes of an organization. Here is why healthcare organizations need to look at patient satisfaction from a new lens. ...

Group medical practices are an efficient way for several healthcare professionals to pool their efforts together and take advantage of the economies of scale. This reduction in other loads leads to a higher quality of care being delivered to patients. Introduction Group medical practices are one of the most popular types of medical practices today. Steadily growing in popularity since the 1990s, group medical practices are an easy way for individual healthcare professionals to band together in order to enjoy the benefits of scale. Group medical practices are able to reduce the per head cost of each of the group professionals while also allowing the group practice to compete with larger institutions. But one of the hidden benefits of group medical practices is that it allows healthcare professionals to deliver improved quality healthcare services to their patients. Though what many do not realize is that despite their popularity group medical practices are shrinking in size due to...

Patient satisfaction is one of the most important metrics for healthcare businesses. But improving patient satisfaction levels is not as quick as many businesses expect it to be. Introduction Healthcare organizations are constantly competing with each other. The healthcare industry may be over a $1 trillion industry, but that doesn’t stop organizations of all sizes from competing with each other to acquire and retain patients. As healthcare costs continue to increase, and the average healthcare spending per adult increases rapidly, the prize at stake in this competition also keeps rising. One of the ways that healthcare organizations can come out over a competitor is through their Hospital Consumer Assessment of Healthcare Providers and Systems or HCAHPS survey score. The HCAHPS survey measures levels of patient satisfaction and assigns a score to each healthcare organization based on the patients’ responses to the survey. While the HCAHPS survey is not the only one measuring pat...

Patient Journey Mapping is the first step for healthcare businesses to understand the complete perspective of patients during their care journey, setting the stage for introducing interventions that result in a higher quality of healthcare services.  Introduction The healthcare industry looks incredibly different today than it was just 50 years ago. Today’s customers, not just patients, are empowered to ask for more than just the bare minimum treatment in healthcare settings. The US adult on average spends nearly $10,000 a year on their healthcare, far higher than the global average, and consequently expects a quality of service that would be on far for such expenses. For healthcare businesses today, just making the patient better is no longer enough. Overall experiences of the patient play a vital factor in their satisfaction, and thus also vital for a business’s bottom line. When it comes to expectations, patients today have two major expectations when coming to a healthc...

The healthcare industry is one of the biggest and most competitive industries in the 21st century. With so many hospitals competing over patients, many businesses are increasingly worried about their bottom line. But as healthcare businesses try to improve their balance sheets, the answer may come from an expected source – improving patient experiences. Introduction The healthcare industry is one of the biggest parts of the US economy. It is also quickly becoming an increasingly competitive industry. With the average US citizen spending nearly $10,000 a year on healthcare, healthcare businesses are looking for ways to capitalize on this growing market. While the healthcare industry has often focused on increasing the number of patients that it serves as a way of improving its financials, what often goes unnoticed is the fact that hospitals can instead increase reimbursements per patient. This would be a mantra of quality versus quantity. Through patient experience improvement...

Patient Journey Mapping is a novel tool that leads to improved healthcare experiences. Introduction The healthcare industry is quickly recognizing the importance of improving experiences in healthcare. The thought in healthcare providers’ minds these days is the question of “how to make the patient experience better.” Improving experiences can have wide-ranging benefits for healthcare businesses. These range from improving patient outcomes, earning higher reimbursements, increasing a business’ brand proposition to newer customers, reducing attrition, and improving employee morale among other benefits. It can be easy to see then why healthcare businesses are choosing to focus on this aspect of healthcare at a time when the industry is rapidly growing and becoming increasingly competitive. It is at this crucial juncture, the innovative use of processes like customer journey management and analysis to improve the patient experience. To differentiate it from the stages that a customer woul...

Strategic frameworks can align your mission and vision to  improve patient experiences  and provide the necessary directional support to achieve those goals. Setting goals is important, but setting down ways how to achieve them is just as important. Introduction The healthcare industry as a whole is experiencing a large shift in thought and practice when it comes to patient experiences. Hospitals, healthcare providers have realized since the turn of the millennia that higher patient satisfaction leads to overall better patient outcomes. This, in turn, drives higher revenues and growth for healthcare businesses. But now the healthcare industry has a greater realization of what can drive  patient satisfaction in hospital , the major one being patient experience. The expectations that patients have about their healthcare journey have changed wildly over the past few years, with patients having an increased luxury of choice. Along with the fact, patients are now armed with ...