Patient experiences matter. Why should the healthcare industry pay attention and how to get it right?
The global healthcare industry is rapidly shifting into one where patients and their families take a more active role regarding the choices that are being made. The expectations that patients have about their healthcare journey have changed wildly over the past few years, with patients having an increased luxury of choice. Along with the fact, patients are now armed with more information than ever before, healthcare providers need to realize that just providing optimal care is not enough to ensure patient retention. In the modern healthcare landscape, where COVID-19 has turned tables and made healthcare even more accessible to the masses through digital means, the experience of the patient matter quite a lot. What is patient experience? Patient experience is the entire experience of the patient in their healthcare journey. It can also be defined as the amalgamation of all their interactions with a healthcare provider or facility during their healthcare journey. Patient experience...