Patient journey mapping is crucial to deliver the best healthcare outcomes
Patient Journey Mapping is important for receiving a holistic understanding of what your patients are going through when they enter your healthcare setting. Introduction Patient journey mapping is a process that helps you map out the patient experience. It’s used to better understand how patients interact with your products and services, which can help you improve your customer service. The quality of the hospital patient journey can be indicative of not only the pitfalls during a healthcare journey but also what is going right. When you’re building a product or service, it’s important to know how patients are going to use it. That way, when they have questions or issues with the product or service, they’ll be able to find the information they need quickly and easily. Once you’ve mapped out the journey, it’s up to you to provide what’s missing—and this will happen through all aspects of care: from the doctor’s office to the hospital and the pharmacy. Patient journey mapping i